Last updated: 24 August 2026
These Terms of Service ("Terms") govern your use of this website and every service provided by EsolutionsLK ("we", "us", "our"). By using this website, requesting a quote, or engaging us for work, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind that company.
The services
We provide website design and development, web application and mobile application development, custom software, hosting and deployment assistance, search engine optimisation, digital marketing, branding and related services. The specific services for your project are the ones described in your written scope - nothing in these Terms promises work that is not in a scope.
Quotes and estimates
- Prices on this website - including package prices, add-on prices and any total produced by the quote builder - are estimates, not invoices or binding offers.
- Every project is confirmed with a written scope and a final price before any work begins. Only that written confirmation is binding.
- Prices are negotiable based on project scope and requirements, and website prices may change without prior notice until a written agreement is in place.
- An estimate marked "from" indicates a starting price; the final figure depends on the requirements we agree together.
- Quotes are valid for 30 days from the date we issue them, unless stated otherwise.
Payments
Unless a written agreement says otherwise, projects follow a three-stage structure:
- 50% advance - required before any work begins
- 25% - when the staging or preview version is shared for your review
- 25% - after your approval and before live deployment
Additional payment terms:
- Monthly services, such as maintenance retainers, are billed in advance each month.
- Prices are in Sri Lankan Rupees (LKR) unless agreed otherwise.
- Invoices are payable within 7 days unless stated otherwise on the invoice.
- We may pause work, and delay handover or deployment, on accounts with overdue balances, after letting you know.
- Advance payments cover work scheduled and begun on your behalf and are non-refundable once that work has started, except where these Terms or the law say otherwise.
Third-party services and costs
Domain registration, web hosting, business email, SSL certificates, payment gateways, SMS and messaging APIs, cloud storage and similar services are provided by third parties. We can purchase and configure them for you, but:
- Their fees are billed to you directly by each provider and are not included in our development fees
- Their availability, pricing and terms are set by the providers, not by us
- We are not responsible for outages, data loss or price changes on third-party platforms
Your responsibilities
- Supply the materials the project needs - text, images, logos, product data, access credentials - reasonably promptly.
- Confirm that everything you supply is accurate and that you have the legal right to use it. You are responsible for claims arising from materials you provide.
- Review work when we share it and give feedback within a reasonable time. Client-side delays can move delivery dates.
- Keep the credentials we hand over secure, and tell us promptly if you believe an account has been compromised.
Project process, timelines and delivery
Delivery estimates (for example "5-7 working days") are made in good faith and assume timely payments, materials and feedback from your side. They are targets, not guarantees. When we share a staging or preview version, the review period is part of the schedule; the project is delivered when the agreed scope is deployed or handed over as described in the scope.
Revisions and change requests
Each written scope describes the deliverables and the revisions included. Anything beyond that - new pages, new features, redesigns after approval, content rewrites - is a change request, quoted and billed separately, usually per the add-on prices published on our pricing page or a specific quote.
Acceptance
Work is considered accepted when you approve it in writing, when you put it into productive use, or 14 days after handover with no material defects reported - whichever comes first.
Warranty and support
- We fix defects in our own work - things that do not function as described in the scope - reported within 30 days of handover, at no charge.
- The warranty does not cover issues caused by third-party services, changes made by you or others after handover, misuse, or new requirements.
- Ongoing updates, backups and monitoring after handover are available under a maintenance retainer; they are not included unless your scope says so.
Intellectual property
- On receipt of final payment, ownership of the deliverables created specifically for you - code, designs and content we were paid to produce - transfers to you, along with the accounts we set up in your name.
- Until final payment, all work remains our property, and we may suspend access to it if the account is overdue.
- Open-source components remain under their own licences; generic tools, libraries and know-how we bring to every project remain ours, with a permanent licence for you to use them as part of your deliverables.
- We may show completed work in our portfolio and marketing unless you ask us in writing not to.
Confidentiality
Each side agrees to keep the other's non-public business information confidential and to use it only for the project. This survives the end of an engagement. It does not apply to information that is public, independently developed, or legally required to be disclosed.
Acceptable use of this website
You agree not to misuse this website - including attempting to gain unauthorised access, probing or scanning for vulnerabilities without permission, submitting forms with automated tools or false identities, or using content from this site in a way that infringes our rights or others'.
Disclaimers
Except as expressly stated in these Terms or a written scope, the website and our services are provided "as is" and "as available". We do not warrant that any website will be uninterrupted or error-free, that it will achieve particular rankings, traffic, sales or other outcomes, or that third-party platforms will remain available or unchanged.
Limitation of liability
To the maximum extent permitted by law:
- Our total aggregate liability for any claim arising from a project is limited to the fees you actually paid us for the work giving rise to the claim.
- We are not liable for indirect or consequential losses - including lost profits, lost data, lost business or reputational harm - or for failures caused by third-party providers.
- Nothing in these Terms limits liability that cannot lawfully be limited.
Indemnity
You agree to indemnify us against claims and costs arising from materials you supplied, your use of the deliverables in breach of law, or your breach of these Terms.
Suspension and termination
Either side may end an engagement with written notice. On termination:
- You pay for work completed and costs committed up to the end date
- We hand over everything that has been paid for
- Sections of these Terms that by nature continue - payment, IP, confidentiality, liability - survive
We may suspend services immediately for non-payment or unlawful use, after notice where practical.
Force majeure
Neither side is liable for delay or failure caused by events beyond reasonable control - power or network failures, provider outages, natural disasters, or government action - provided the affected side communicates and mitigates promptly.
General
- These Terms plus your written scope are the entire agreement for a project; if they conflict, the written scope wins.
- If any part of these Terms is found unenforceable, the rest still stands.
- Failing to enforce a term once is not a waiver of it.
- You may not transfer your agreement with us to someone else without our written consent.
Governing law and disputes
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We both agree to try to resolve any dispute by good-faith discussion first; failing that, disputes fall under the jurisdiction of the courts of Sri Lanka.
Changes to these Terms
We may update these Terms from time to time. The current version, with its date, always lives on this page. Changes do not apply retroactively to a project already covered by a written scope.
Contact
Questions about these Terms? Email or call us - the details are in the footer of every page.